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Refund Policy

Effective date: October 7, 2026 | Last updated: October 7, 2026

1. Overview

At Integrated MLM Software, we want every client to feel confident about their purchase. This policy explains how orders, payments, refunds, and support work.

2. Orders and Payments

After understanding your requirements, we will email you an invoice with the product or service details, price, payment terms, and delivery schedule.

Your approval of the invoice by email, followed by payment of the required advance, confirms your order and acceptance of this Refund Policy.

Before purchasing, you can explore our demo to review the features and workflow and confirm that the software meets your requirements.

Once your approval and advance payment are received, our technical team will begin the work.

3. Refund Eligibility

If we do not deliver the agreed software or scope within 60 days after the committed delivery date, you may request a refund or credit for the undelivered portion of your order.

This does not apply to delays caused by:

  • Client-requested changes or additional requirements
  • Late information, content, approvals, or access from the client
  • Delayed payments
  • Client-side server, hosting, or technical issues
  • Third-party services or integrations
  • Other circumstances outside our reasonable control

4. Non-Refundable Purchases

Ready-made software: Ready-made software is delivered digitally and is non-refundable once access or delivery has been provided.

Custom development: Once custom development or customisation work has started, payments are non-refundable, except as described in Section 3.

Change of mind: Refunds are not available if you change your mind or decide not to use the software after purchase.

5. Bugs and New Features

We will fix genuine bugs or defects within the agreed scope at no additional charge during the support period.

A request is not considered a bug if it:

  • Requires a new feature
  • Changes an existing feature
  • Was not included in the approved scope
  • Is caused by the client’s server, hosting, network, or third-party service
  • Results from changes made by the client or another developer

New features, enhancements, and additional customisations will be quoted separately.

6. Support After Delivery

Your software includes 12 months of complimentary support from the date of delivery.

During this period:

  • You can report bugs or issues with the delivered software.
  • We will fix genuine defects within the agreed scope at no additional charge.
  • Reasonable technical guidance is provided.
  • New features and customisations are charged separately.

7. How to Request a Refund

Email [email protected] with:

  • Your invoice number
  • A short description of your refund request or issue
  • Relevant screenshots or details, if applicable

8. Response and Refund Timelines

We will acknowledge your request within 3 business days.

We will normally provide a decision or resolution within 10 business days.

If a refund is approved, it will normally be processed within 15 business days, using the original payment method where possible.

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